Services

In one average month, our incoming reports register approximately 15,000 technical failures world-wide. This in turn leads to CDS handling approximately 60.000 in- and outbound calls to deal with the problems.

CDS operates a policy of integrated treatment of such technical failures. That means, depending on your contract we can:

• Receive your customer service calls
• Plan and dispatch the technician
• Order the specific parts needed
• Both create and maintain stand-by plans
• Monitor workflow
• Arrange hotel reservations for out-of-hours technician deployment
• Plan and co-ordinate the technician requirement for out-of-hours deployment
• Customer Quality Control / Surveys

Our quality - is your advantage, your competitive edge
No valuable time is lost when failures occur. Through our high quality of service we ensure that important systems are up and running in the fastest possible time available.

To safeguard our quality of service, CDS was certified according to the ISO 9001-2000 standards as far back as 2001. Our employees and co-workers are specialists in communicating in a complex technical field, they are well versed and experienced in handling critical situations.

Ask us how we can help you. We will gladly make you an offer which will be tailored to your specific needs.

Consultancy

• We organize, advise and set up your dispatch.
• We assist with your dispatch personel
• We look for the most appropriate and practical dispatch system for you
• We create the required (call flow) procedures
• We offer you our disptach know-how